Refund policy

Having troubles with your Closer Smoker unit? We've got you!

We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return. 

To be eligible for a return, your items must be in the same condition that you received them in, unused and in their original packaging. You’ll also need to provide your receipt or proof of purchase. 

To start a return, you can contact us at support@closetsmoker.com. Please note that returns will need to be sent to the following address: 466 N Twin Oaks Valley Rd Apt G, San Marcos, CA 92069.

If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact our team with any return-related questions at support@closetsmoker.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you've received the wrong item. Our team will evaluate the issue and make it right. If the error is on us or you've received a defective unit, we will always cover return shipping costs.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards. Please get in touch with our team if you have questions or concerns about your specific product.

Exchanges
The quickest way to ensure a solution is to return the defective/damaged items, and make a separate purchase for the replacement item once your return has been accepted. We'll cover return shipping fees if the buyer opts for an exchange.

 

Refunds
Our team will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post your refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@closetsmoker.com.